1. ABOUT US

&Beyond is a leading company in responsible luxury adventure travel, committed to providing world-class experiences for discerning travelers, and to ongoing investment in sustainable conservation development and community empowerment.

We own and operate more than 50 exceptional safari lodges and camps in the wilderness highspots of Africa, India and Latin America. These include the Kruger National Park, Sabi Sand Game Reserve, Mpumalanga, Zululand, Great Fish River, Madikwe Game Reserve, Masai Mara National Reserve, Serengeti National Park, Ngorongoro Crater, Lake Manyara National Park, Okavango Delta, Namib Desert, Victoria Falls, Zanzibar and the Central Indian province of Madhya Pradesh. We also operate Walking and Specialist Safaris, as well as luxury camping safaris in Africa, in addition to customised travel services in all our areas of operation.

2. User Agreement

The copyright in all materials (including pictures) and information contained on this website vests in &Beyond, or is otherwise reserved, and may be accessed and downloaded for private and non-commercial use.

Publication or reproduction of any information or materials contained herein on any other website is expressly prohibited, unless prior written approval has been obtained therefore from an authorized representative of &Beyond. Without derogating from the aforegoing, the practice of "web crawling" on this site is expressly prohibited where the use of the information is for commercial purposes, including the operation of any aggregated travel marketing search engine.

3. Privacy Policy

&Beyond will treat all personal information you give us as strictly confidential and no personal information will be made available to third parties, unless obliged to do so by law or legal process.

When you forward personal information including your name, e-mail address, mailing address and credit card details to us, &Beyond will use a secure server to encrypt such information before it is received by us. Once we receive it, we will protect such information from unauthorised access and use.

This site may use "cookies" to customise it and make your visit to us more user friendly. Cookies cannot harm your computer in any way and are an industry standard. They are small text files that contain only information provided by you, the visitor, to the website. Furthermore, our users may configure their browsers to not accept our cookies.

&Beyond may send e-mail messages to our customers with news and special offers and users may, by return mail, indicate whether they would prefer not to receive any such mail in future.

4. Booking and Payment

For all reservations travelling outside of 121 days, &Beyond will hold the reservation for 30 days.

For all reservations travelling between 91 - 120 days, &Beyond will hold the reservation for 21 days.

For all reservations travelling between 61 - 90 days, &Beyond will hold the reservation for 14 days.

For all reservations travelling within 60 days of arrival, &Beyond will hold the reservation for 7 days.

Group Rates (South Africa, Namibia, Victoria Falls, Botswana, Tanzania and Kenya)

1. At confirmation: 20% of total reservation value is due
2. 120 days: 50% of total reservation value is due
3. 90 days: 100% of total reservation value is due
   

Reservations held by &Beyond with no means of guarantee such as a deposit, may be cancelled by &Beyond on notice to the guest in order to accommodate other bookings.

In the event of &Beyond reserving flight tickets for travel, &Beyond requires payment in full for the cost of the ticket, plus 20% on the balance of services indicated on the invoice, so that we may issue air tickets (cost of tickets are not confirmed until issued).

Kindly note that payments may be processed with American Express, Visa, Diners and MasterCard credit cards.

Payments can also be paid directly into &Beyond's bank account (details can be found at the bottom of our invoice).

A service fee has been costed into the value of your reservation.

In the event that &Beyond receives a new reservation request, &Beyond reserves the right to request the release of your space being held, or alternatively the required 20% non-refundable deposit to be paid to &Beyond within 7 days to confirm the reservation.

&Beyond reserves the right to cancel all services booked by &Beyond should full payment not be received 45 days prior to arrival.

For last-minute bookings, &Beyond will allow 5 days from time of confirmation until payment reaches us before we will cancel any services booked.

All foreign transactions will now incur an extra handling fee over and above the bank's usual exchange rates, which will be charged to your account by your bank. Kindly confirm with your bank to determine if this will affect you or not.

Signature Safaris:
Can be booked at any time
50% of Signature Safari to be paid within 14 days of confirmation
Regrettably, Signature Safaris are non-refundable

4.1 Booking amendment procedure in respect of &Beyond

An amendment refers to a change in travel/arrival date and/or a reduction in number of rooms required, after a booking has
been confirmed 

1. All reservations made shall be subject to the cancellation policy.
2. The following conditions will apply to any bookings amended from date of confirmation

The Amendment Policy is as follows:-

If a booking is held for more than 61 days, 61 days or more prior to arrival, the booking may be amended once with no cancellation fees, thereafter cancellation fees will apply.

If a booking is held for less than 60 days, 61 days or more prior to arrival, the booking may be amended and no cancellation fees will apply.

If a booking is held for more than 15 days, between 46 and 60 days prior to arrival, cancellation fees will apply.

If a booking is held for less than 14 days, between 46 and 60 days prior to arrival, booking may be amended once with no cancellation fees, thereafter cancellation fees will apply.

If a booking is held for more than 8 days, less than 45 days prior to arrival, cancellation fees will apply.

If a booking is held for less than 7 days, less than 45 days prior to arrival, booking may be amended once with no cancellation fees, thereafter cancellation fees will apply.

5. Refund Policy

Deposits on bookings for travel undertaken before the end of 2009 will be fully refundable up to 60 days prior to travel. (This offer excludes &Beyond’s Signature Safari Offers).

A cancellation 59 - 46 days prior to commencement of services will result in your deposit only being retained by &Beyond, in lieu of cancellation penalties. 

A cancellation 45 days and less prior to commencement of services will result in a cancellation fee of 100%.  I.e. Full payment will be retained by &Beyond in lieu of cancellation penalties.

6. Payment Options and Pricing

Rates are published as per person per night unless otherwise specified. All pricing is indicative and subject to exchange rate fluctuations.

All transactions will be processed in South African Rands (ZAR).

Credit Card
We accept MasterCard and Visa credit cards. Alternatively you can settle via EFT (Electronic Funds Transfer). Banking details below:

Johannesburg
And Beyond South Africa Travel (Pty) Ltd
Bank : First National Bank
Branch: Weirda Valley
Swift Code: FIRNZAJJ
Branch Code: 260-950
Account: 62070642692

Dublin
&Beyond Inc
Bank: Allied Irish Banks
Branch: Dublin
Swift Code: AIB KIE 2D
Branch Code: 930067
Account: 27920097
IBAN: IE56 AIBK 93006 7279 20097

7. Security Policy

1. Virtual Card Services process all credit card transactions. All credit card transactions are 128 bit Secure Socket Layers (SSL) encrypted. The company registrations documents and the site's registered domain name are checked and verified by Thawte, ensurings the cardholder and merchant that nobody can impersonate VCS to obtain confidential information.
2. Virtual Card Services is committed to providing secure online services. All encryption complies with international standards. Encryption is used to protect the transmission of personal information when completing online transactions. Virtual Card Services Internet servers are protected by firewalls and intrusion detection systems.
3. The Merchant does not have access to credit details.
4. Virtual Card Services continually reviews and enhances its security in line with technological changes.

8. Contact Details

andBeyond, Private Bag X27, Benmore, 2010, South Africa
Tel: +27 11 809 4300
Fax: +27 11 809 4511
Email: info@andbeyond.com

9. Cancellation

Deposits on bookings for travel undertaken before the end of 2009 will be fully refundable up to 60 days prior to travel. (This offer excludes &Beyond’s Signature Safari Offers).

A cancellation 59 - 46 days prior to commencement of services will result in your deposit only being retained by &Beyond, in lieu of cancellation penalties. 

A cancellation 45 days and less prior to commencement of services will result in a cancellation fee of 100%.  I.e. Full payment will be retained by &Beyond in lieu of cancellation penalties.

10. General Information

The rates quoted are subject to change without prior warning if there are any increases in bed levies, park fees, fuel, sales tax or VAT, third-party services or any other circumstances beyond our control in the countries featured in this quote/booking.

All guests must take out comprehensive travel insurance covering them for personal effects, personal accident, medical and emergency travel expenses, cancellation and curtailment.

The airfare and airport tax quoted are current and subject to change without prior warning should the airline impose an increase in rates for any reason. The airfare quoted is based on the lowest class of fare available at the time of quoting and is subject to seats being available in that class at the time of booking. Should the class not be available at the time of booking, the next applicable fare will be booked, and amended costs advised accordingly. Please note that fares may increase between the time of booking, time of payment, and the ticket being issued.

&Beyond cannot be held responsible should airlines discontinue flights on certain routings or change scheduled timetables resulting in missed connections etc. Should an amendment in a routing or itinerary be necessary, we will re-quote you accordingly.

To comply with international insurance requirements, all airline tickets must clearly show the passenger's title, full name and surname (as indicated in your passport). As this applies to both scheduled and charter flights, we would be grateful if you could provide us with this information as soon as possible.

Check-in for domestic departures is one hour prior to departure and for international departures the check-in is two hours prior to flight departure. Late check-in may result in your reservation being cancelled.

Due to recent international events, many airlines/airports have extended the check-in times of both domestic and international flights. It is essential to ensure that guests adhere to these times. Please confirm prior to departure. Please ensure you are aware of this as late check-in may result in your reservation being cancelled.

It is of utmost importance that you thoroughly check your visa requirements before your intended date of travel, as &Beyond cannot be held responsible should the necessary visa requirements not be fulfilled. Border officials in some countries are not in a position to issue visas on the spot, hence the need for obtaining visas in advance. Both the cost, currency, accepted method of payment, and type of visa (i.e., single, double or multiple entry) should be checked in advance to avoid any inconveniences and delays when entering countries or crossing borders. This is of particular importance as some countries change their visa requirements with little or no warning.

It is recommended that you travel with at least 2 blank passport pages per country visited. Please ensure that your passport is valid for a minimum of 6 months after your date of travel.

It is very important that you take precautions against malaria prior to the commencement of your holiday. We recommend you contact your pharmacist/travel advisory clinic for advice regarding the recommended prophylactic.

Please be aware that any scheduled or charter flights booked may involve multiple stops en route before reaching your final destination.

Guests of &Beyond are automatically covered for all expenses relating to emergency evacuation, when travelling outside South Africa, in the event of an accident or illness at any location forming part of your itinerary booked through &Beyond. This coverage guarantees admission to a suitable hospital or clinic as nominated by International SOS. Our insurer liability ceases upon admission to hospital or clinic.

Guests must therefore always take out their own medical insurance to cover all expenses after admission. Please contact us should further information be required.

Please note that &Beyond's emergency evacuation policy is valid for any person under 83 years of age. For persons between 81 and 83 years, please note that we require a medical certificate. Please advise us in advance in order to arrange cover, subject to our insurer's approval. Persons 83 years and older will need to arrange their own comprehensive travel insurance.

There are certain medical exclusions. Please contact us for further details.

All dietary requirements can be catered for. When making your reservation, please advise us of any specific dietary requirements that you may have and these will be communicated to the respective lodge/establishment. Should you have any additional dietary requirements, such as kosher meals, it is likely that these will incur additional costs (often these meals are specially flown in). Two weeks prior notice is required for kosher meals.

Gratuities: tipping is at the guest's discretion. The lodge manager, guide or management of the establishment will be able to assist you with guidelines.

Preferred clothing whilst on safari: we recommend light cotton tops and trousers/shorts. The best colours to wear are khaki, beige and white. Light cotton, long sleeved clothing is recommended for game drives. Please ensure that you pack warm clothing if you are travelling in the winter months as temperatures do drop dramatically at times. A lightweight jacket is recommended for early morning and evening.